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With Our IT Services In Boston You Will Never Struggle With How To Use Your Technology!

In the dynamic tech scene of Boston, our IT Services in Boston serve as a reliable foundation, eliminating uncertainties and ensuring seamless technology management. Tailored to the distinctive needs of local businesses, our IT Services in Boston offer strategic solutions for seamless integration and user empowerment. Empowering Technology Use with IT Services in Boston Our IT Services in Boston prioritize simplicity and accessibility, providing full control over your tech ecosystem. User-friendly solutions promote seamless integration and intuitive functionality, ensuring that your business harnesses the full potential of its technology effortlessly. Total Control through Solving Issues at the Source with IT Services in Boston Rooted in solving issues at the source, our IT Services in Boston empower you with unparalleled control over your technology infrastructure. This proactive approach mitigates potential disruptions before impacting operations, fortifying your IT environment for stability and security. Uninterrupted Business Operations with IT Services in Boston In Boston’s fast-paced business landscape, interruptions can impede progress. Our IT Services in Boston shield your business from attacks and interruptions, creating an environment where growth and success can thrive uninterrupted. Proactive monitoring, robust security measures, and strategic solutions contribute to a stable and secure technology foundation. Strategic IT Solutions for Boston Businesses Acknowledging the unique challenges faced by local businesses, our IT Services in Boston are strategically designed to anticipate and address potential hurdles. Beyond issue resolution, we prioritize a forward-thinking approach that aligns your technology seamlessly with business objectives, encouraging continuous innovation and operational efficiency. User-Centric Integration for Seamless Workflow with IT Services in Boston Our user-centric approach ensures that technology enhances, not hinders, operations. Collaborating closely with your team, our IT Services in Boston provide customized solutions that seamlessly integrate into your workflow. This personalized approach enhances user satisfaction, contributing to a more efficient and collaborative work environment. Enhanced Cybersecurity for Peace of Mind with IT Services in Boston In a digital landscape fraught with cyber threats, our IT Services in Boston emphasize robust cybersecurity. Implementing cutting-edge security protocols safeguards your business against potential attacks, prioritizing the protection of sensitive data and ensuring the trust and privacy of clients. With us, operate confidently in the digital realm. Boston’s Trusted Partner for IT Excellence As the go-to partner for IT excellence in Boston, our IT Services extend beyond issue resolution to pave the way for your business to thrive. Emphasizing that technology should empower operations, our IT Services in Boston position you to gain more than support – a strategic ally dedicated to your success. In essence, our IT Services in Boston are more than a solution; they are a strategic asset for empowering, securing, and propelling your business forward.

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Optimizing communication with IT consulting in Boston MA

Optimizing Communication and Collaboration at AbbVie, a Multibillion-Dollar Pharmaceutical Leader

Advanced technology is key to communication and collaboration these days. However, at AbbVie—the pharmaceutical giant that produces life-changing drugs like Humira—technical hurdles were limiting effective communication throughout the organization. From their manufacturing plant in Worcester, MA, to their Research & Development sites in the San Francisco Bay Area, leaders at Abbvie saw tremendous opportunities to improve collaboration. Unfortunately, it seemed they were limited by legacy systems that struggled to work with more modern technology. Designing and Implementing a State-of-the-art Electronic Bulletin Board System for a Plant in Worcester, MA As a Controls Engineering Manager for AbbVie, Mike Berard oversaw the automation and engineering professionals who ran the day-to-day operations for a research and manufacturing facility in Worcester, MA. Mike, however, envisioned something far more advanced and interactive. He wanted a message board that displayed things like key updates, shift information, and materials transfers, but that wasn’t all. He also required an interactive system that included: ● Sensors that could detect malfunctioning equipment, such as an overheating boiler, so the bulletin board system could produce alerts immediately ● 55” wall-mount touch-screen TVs so engineers could instantly interact with the system, halting production immediately when necessary and updating information ● Common access to information that took into consideration security parameters, ensuring that sensitive data remained private while important information could be disseminated to the plant’s 1,000 employees It was a tall order, but Mike knew what he wanted and he was certain it would have an immense, positive impact on productivity and ROI—assuming the system worked with AbbVie’s legacy software. IT considered it impossible, but Rich believed it could be done. Could Rich Build a Customized, Cost-effective Solution that Worked with the Legacy Software? The challenge? Pharmaceutical companies are heavily regulated and deal with mountains of sensitive data. As such, they have strict, established processes that they can’t change quickly or carelessly, which is why they rely on the same software systems for many years. After all, migrating to new software could cost them millions of dollars in lost productivity as they work out the kinks in a new system. The trouble with legacy software is that it doesn’t always integrate well with the latest technology. Mike wanted to display information on the monitors in a variety of formats, and while the digital signage systems supported formats like PowerPoint, PDF, and Word, they struggled to support a legacy 32-bit application that displayed the monitoring of boilers and other equipment. The solution? Rich rolled up his sleeves and taught himself how to write his own custom script that would work with the 32-bit application—at a small fraction of what the automation software would have cost. The new software used Rich’s customized script to process equipment information, display files on the screens in any format, and it did everything else Mike envisioned. What’s more? Rich negotiated a phenomenal deal on the 55” touch-screen TVs. Paving the Way for Innovation Rich Messinger understands that sometimes, rather than making businesses more productive, technology becomes a bottleneck that impedes innovation. And far too often, IT departments place the blame on end-users when they hit a roadblock. Rich believes that technology should pave the way for innovation, allowing great minds to share ideas, collaborate, and build products that move the world forward. With this in mind, he will stop at nothing to deliver solutions that boost productivity, increase revenue, and spark new discoveries. Simply put, if there’s a solution, Rich will discover it. And if one doesn’t already exist? He will roll up his sleeves and build his own from scratch. Ready to Tackle Your Biggest Tech Challenges? Reach out for a conversation on your Tech Challenges.

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Supporting Execs with Boston IT Consulting

Supporting Executives & Improving Communication Experience at Forcepoint— a Multi-billion Dollar Software Company

Forcepoint is an international company that develops cybersecurity software and data protection systems—and they called on Rich Messinger in a moment of crisis we all remember well. It was March of 2020, and the world was waking up to the reality that Covid-19 would change the way we lived and worked, at least for the foreseeable future. Transitioning to a Distributed Workforce Leaders at Forcepoint put out the call for an IT consultant with “executive presence”— someone who could work closely with the CEO and other C-suite executives on two fronts: Interviewers even complimented Matthew on how good he looked and sounded from his home studio. Impressed by the white-glove service Rich provided, Matthew offered Rich two premium-quality cigars from his personal humidor. Touched by this show of gratitude, Rich still keeps the cigars tucked away in an air-tight container in his desk—a reminder of the trust he gained from an appreciative CEO. “Rich was really great. A great addition to our team—good person, too.” — Matthew Moynahan CEO, Forcepoint Setting up the Global Marketing Team for Successful Webcasts When Rich began working at Forcepoint, he found more than 35 incident tickets in his queue—incidents that he assisted the team to resolve. Rich would end up working his way through all of them within a couple of weeks, but one of those projects needed immediate attention. The Global Marketing department had a plan to conduct new product launches with their customers and prospects via Zoom Webinars, but before they could conduct those Webinars, they had specific requirements and a vision they needed to meet. In simple terms, each regional Marketing team needed to share a unique regional Webinar account (i.e., AMERWebCast, UKWebCast, EUWebCast), and each team member needed to have delegate scheduling access to their regional Webinar account. That would allow each team member to schedule and host Webinars with their customers, prospects, and leads without using their individual Forcepoint Zoom account. Rich contacted Zoom to collaborate and get their thoughts on the best solution based upon the requirements and vision. Rich then approached Forcepoint’s internal IT department to collaborate and build a solution, but his colleagues in IT were skeptical and believed it would take at least 2-3 weeks to pull it off. This all happened on Thursday, and the Marketing department needed a solution by the following Tuesday. Refusing to Take “No” for an Answer That’s when Rich took matters into his own hands, contacting tech support at Zoom and working tirelessly throughout the weekend. His work ethic, combined with a firm stance that vendors should support their enterprise clients, helped him find a solution that worked in record time. The result? Thanks to Rich’s hard work, Forcepoint had an elated Global Marketing team, capable of meeting their goals and driving revenue by sharing valuable content. Becoming the Management’s Go-to Consultant—a Tech Swiss Army Knife Eventually, word got around that Rich was the guy to know in the IT department—the one who solved complex problems that others were reluctant to move forward. From Vice Presidents to the executive assistants who supported them, Rich gained a reputation as a fearless and innovative problem solver who would stop at nothing to get results. In fact, that’s exactly what he did in the following examples. Pulling off a Flawless Web Meeting for over 2,200 Attendees: The Senior VP of Communications & Public Relations reached out to Rich for a mission-critical Zoom meeting. He needed a Zoom Webinar Subject Matter Expert who was flexible and trustworthy to ensure that meetings with the entire company and fellow executives went off without a hitch. He contacted Rich, whom he trusted with not only with the task at hand but with sensitive information. Rich ensured a perfect meeting with no technical glitches. Significantly Improving the Outlook Client Experience for Executive Assistants: For many months, Executive Assistants at Forcepoint were struggling with Outlook client issues. Things got worse when they started working remotely from home due to COVID. Executive Assistants provide fast results, with excellence, to executives. However, when technology breaks or lags, this experience can severely impact them and the execs they serve, preventing them from attending important meetings, generating revenue, and marketing and launching products. Based upon Rich’s years of supporting the Microsoft stack, the Executive Assistants trusted him to resolve these issues. Rich employed his listening, empathy, resourcefulness, determination, agile traction/progress, and collaboration skills, partnering with Microsoft and other Forcepoint IT colleagues to get to the root cause. The goal? To once and for all significantly improve the Executive’s Outlook performance issues and make technology easy to use. Getting Security Cameras to Work in the Cyber Experience Center Forcepoint’s Cyber Experience Center (CEC) provides an immersive, multimedia experience. Similar to something you might see at a theme park, the CEC is designed to educate clients about cyber security. This unique, immersive customer experience and selling tool is a valuable asset, so the Facilities Manager was rightly concerned that one of the onsite security cameras didn’t work properly. Technical Solutions for Challenging Times Human beings cannot make a difference if they lack resourcefulness, and the best companies forge ahead in the face of great obstacles. Whether it’s a global pandemic, a natural disaster, terrorism, or economic hardship, businesses large and small rely on creative problem-solving to survive—and ultimately to thrive. Rich’s work at Forcepoint helped the company’s leadership continue to communicate without missing a beat. His work as the company’s Subject Matter Expert on their ZoomGov platform and other communications technology-empowered executives to not only collaborate internally but to contribute to the larger, global conversation surrounding cyber security in a complex world.

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Boston IT Consulting And Fidelity Investments

Fidelity Investments Case Study: Upgrading Their Application Deployment in Record Time

Helping Fidelity Investments Upgrade Their Application Deployment Process, for a Windows Desktop and Server Roll Out, in Record Time Fidelity Investments came to Rich for onsite help with a project that many techs would have considered impossible. In less than three months, they needed to test and assess application deployment tools for a new desktop and server Operating System, then implement, and create Standard Operating Procedure documentation. And they needed this done not just for Fidelity Investments, but for five of its subsidiaries. A project of this magnitude normally takes at least 7-8 months, but Fidelity’s revenue goals depended on a quick transition, and they simply couldn’t wait. Was It Even Possible? A Herculean Effort. Given how integral his role would be to the success of the operation, Rich knew he would live and breathe Fidelity’s upgrade—often working from early in the morning until 11 p.m. Rich understood that it would take patience, perseverance, and exceptional effort. What’s so Challenging about an Operating System Upgrade? You’ve probably upgraded your Operating System on your home computer countless times, and that’s a simple task. Just follow the instructions, click a few buttons, and your computer does the work for you. When it comes to companies with thousands of employees, It’s a far more complicated task, and errors could result in major losses to productivity and revenue. Success + Becoming Fidelity’s Subject Matter Expert The upgrade was so successful that Fidelity tapped Rich to become the company’s Subject Matter Expert on application packaging. In fact, Rich wrote a manual outlining the new standard operating procedure that he and his team created, which was adopted by other subsidiaries throughout the Fidelity family. Teaching the Procedure to a New Tech Team in India Fidelity decided to outsource their tech support to India, and they called upon Rich to train the new teams. Knowing how vital proper application packaging was to Fidelity’s success, Rich worked closely with the new staff to make sure they understood every step in this integral process, guaranteeing successful upgrades in the years to come. Creating a Lasting Impact Rich stands out among IT consultants because he takes the time to truly understand each client’s vision, goals, and direction. Rich thinks long and hard about these questions because his goal is to make a lasting impact on the organizations he serves—just as he did with Fidelity Investments. Ready to future-proof your technology? 

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Stress With Your Technology Leads To Hiring Out for IT Consulting In Boston MA

Bet You Didn’t Know… IT can be the #1 Stress and Strain on Employees and the Culture of Your Company!

Before we dive into the article, please let me ask you a question. How do you feel when your Zoom call freezes or disconnects you? Or you are unable to send and receive e-mail? Or your it takes days to get a simple IT issue resolved? Just thinking about these possibilities is enough to raise our blood pressure and spiral into an anxiety spiral. Technology is exploding. But so is the stress and frustration with it because it is the HEART of our business. In recent years, techno-stress has become a prevalent term. Wikipedia defines it as a negative psychological link between people and the introduction of new technologies. It is the mental stress people feel while using technology. A Dell study in 2020 showed that when employees with different levels of computer skills were put through a series of bad technology experiences, their stress level shockingly doubled. Moreover, they took a long time to relax back to calmness. It is evident that IT frustrations are not only affecting the mental health of employees but a company’s top-line and bottom-line revenue. We have listed a few of the tech frustrations that lead employees to feel distracted and stressed, and ways to eliminate them from the work culture. 1.    Disruptions in Functioning The never-ending, time wasting “spinning circle” when performing simple functions – searching or browsing files, send/receive e-mails, launching any application, or simply editing a document. 2.  New Technology Introducing and rolling out new technology in the workplace should ideally enhance work efficiency. However, stress and overwhelm takes over when the tool or program is too complex to use. 3.  Technical Failures Malfunctioning software and technology is one of the most common reasons for techno-stress. Repeated technical issues with your computer or the software you utilize wastes a lot of time and money. It makes employees feel helpless, anxious, restless and stressed. 4.  Time Consuming Program Installations Occasionally, employees are required to install new programs or tools. Using new, robust programs facilitates ease and convenience. The aim is to make employees more productive. However, sometimes, the installation process of programs is too complicated or time-consuming. It irritates employees and slows them down. 5.  Inability to Have Tech Support in Remote Working With the pandemic, there is a significant increase in work from home or the remote work model. One of the many disadvantages is that employees do not feel their technology is adequate. Furthermore, employees find their IT department are not equipped with remote support skills and therefore are apprehensive to ask for help when facing technology problems. With remote working, it seems much more difficult to obtain immediate tech support and this adds to the frustration. When one or many of these incidences happen multiple times a day, it causes employee energy drain. Stress takes over their productivity levels, causing the performance levels to decrease. Their strained minds refuse to give 100% in collaborations with their colleagues or clients. As a result, it impacts the overall environment, success, and profits of the company. How to Avoid Computer Stress in Employees? Techno-stress and techno-anxiety are having a negative impact on employees and workplaces. Here are some measures you can take to tackle them – 1.   Include Timely Breaks in Work Routines You cannot eliminate 100% of computer related stress. After all, IT and its working issues are a daily part of your work life. However, you can provide some time to your employees to relieve this stress. Ask your employees to take short breaks during the working hours to keep their minds fresh. A walk in the corridor or a quick chat by the coffee machine can nullify the effect of IT stress and restore their energy. However, keep in mind that this is possible only when you let them take routine breaks with small tech issues. If you let the stress build up, it will most likely consume the productivity of the entire workday. 2. Keep the Computer Equipment Young Just like people, computers age. You cannot expect an old and aged computer to work seamlessly. Therefore, provide your employees with new and well-functioning hardware. Several companies try to save money by re-using old computer equipment. However, they may be slow or incompatible with certain operating systems and applications. It will lead to computer stress and impact your employees’ ability to give their best. Providing new and tech-supported computer equipment to your employees is a good investment that will bring you more revenue in hindsight. 3. Provide Training to Employees Technology is evolving constantly. You need to be on your toes at all times to stay updated. While you can provide your employees with functioning systems, you cannot remove the complexities of the programs. Some programs, tools, or software solutions are hard to use and understand but you may not be able to eliminate them from the process. In such a case, you need to provide exciting training and (most important) easy to follow documentation to your employees. This will prevent computer stress and increase their experience and productivity. Once they are comfortable and adept at using the technology, they will not face issues as often. 4. Provide Easy Answers Training your employees to use software or tools is an effective way to reduce computer stress, but it is not enough. You need to make sure they can navigate through the software on their own after preliminary training. What do you expect employees to do when they face an error while working? You cannot fully prepare them for every possible problem. Therefore it is paramount your IT department is always ready to provide a white-glove, hand-holding experience to your employees making technology easy to understand and use. 5. Talk to Your Employees The most effective advice is to simply keep the lines of communication open with your employees so they feel comfortable with sharing their technology problems or challenges. No matter how effective your strategies are, they might not get implemented in the manner you thought. Besides, every employee is different,

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Boston MA IT Consulting Project IT Expenses

Bet you didn’t know, IT could be the #1 Financial Risk of your company!

Do you own a business and feel like your money is going out the window, and no amount of money or is coming back your way? If yes, check where your money is being spent. Shockingly, the biggest reason for money being drained from most companies is within technology. Want to know why? We have found several factors that are financial risks associated with IT and technology and ways to possibly minimize or eliminate them. 1. Spending money on unnecessary tech Many times, we spend money on tech without thoroughly thinking about the requirements. We often buy things in the moment that seem fancy but are not always necessary. Similarly, some business owners spend money on software that is flashy but not “required”. For example, a business may have sufficient internet speeds but still spend money on internet service upgrades and fiber optics just because another business has them. Even if you feel like getting fancy tech for your company is necessary, do it only when you know your company is in good financial condition. It can be risky if you just started the business. 2. Learning advanced technology IT and technology are business sectors that keep advancing, seemingly every few months. However, not all businesses need advanced technology. Still, some businesses spend money getting trained on new technologies involving hardware and/or software. This can be an unnecessary investment; it requires time and energy, often wasted. 3.Being tech-dependent Dependency on almost anything can be harmful to a degree. The same goes with tech; nowadays, businesses can be dependent on tech, even for simple tasks. In such cases, it can be difficult for you to carry out basic operations if there are unexpected issues with your technology. You must have experienced stress, anxiety, and loss of time when processing a credit card and the screen froze with a circle spinning. Even in cases of power outages, daily activities will be halted, and the overall work of a business can be LOST. 4. Cyber attacks and hacking With the great advancements in technology, hacking and cyber-attacks have increased exponentially. Hacking is one such thing that becomes an inevitable threat to all companies. If you become a target of these hackers, there’s a chance that confidential and private information about you and your company gets leaked. Private information being leaked is minor, when the other hacking alternative is having your information held ransom for thousands to millions of dollars. This can ultimately ruin your company’s reputation, result in damaging financial losses, or both. Though this can be avoided by following specific cyber security techniques, such as eliminating outdated technology, the risk always remains and it is paramount to stay vigilant and protected at all times! 5. Experimentation can be troublesome. As new shinny technologies get released, it can be difficult to recognize if it can be ultimately beneficial or harmful to your business. Therefore, business owners invest in the newest technology understanding there may be financial risks. Although it can be risky to experiment with new technologies…rather than taking those risks, it may be better to try and test in a controlled environment and not risk your business. 6. Risks of disruption Technology is the lifeline and backbone to all businesses! Technology is utilized around the clock to perform tasks, make our lives easier, increase profits and out customer experience, and at times used by your competitors to outperform you. When technology is implemented with bad results this ultimately could drastically impact your company, disrupt your growth, and radically slow your momentum. How can you reduce the risks involving IT and tech? Now that you know about some of the risks in terms of technology. Let’s get to the ways to possibly eliminate some of these risks: 1. Track the money that is being spent As we discussed, there is always spending on unnecessary tech. Closely track what you spend money on. Verify all technology being utilized, query stakeholders if technology is making their lives easy or time consuming. Make it a routine to go through the expenditures every month, especially if you are a small business owner. 2. Buying from recommended vendors According to a survey, approximately 40% of applications need to be replaced due to poor quality implementations and features not functioning as promised. If your company requires technical solutions, buying them from recommended vendor reduces the risk of malfunctioning applications draining your business, and increases profits and more time to do what you love. You can sleep better at night  being confident that your technology is always working correctly. It can sometimes seem costly, but it is better to invest one time rather than getting it replaced again and again. 3. Know the risks before spending. When deciding to invest money on technology you have no prior experience with, it’s better to research the risks involved. Make a list of the risks and compare them with the benefits you are getting. Only invest if it makes sense for you and especially, you have a defined return on your investment. Want to know more about the benefits and risks associated with IT? Get in touch with Vital IT; we are premium IT consultants that are successful in increasing profits and efficiencies for businesses by resolving technical issues that drain companies of their profits, momentum, and growth. We always stand out among competitors with empathy and excellence.

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